365win Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 365win ("we," "us," "the Operator") collects, processes, stores, and protects personal information relating to members and visitors of the platform at https://365win.my. It applies to all members registered on the platform in the Philippines and to anyone who visits the site without registering.

This Policy should be read alongside the Terms and Conditions, which govern your overall relationship with 365win. By creating a 365win account or continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood how your personal data is handled.

We are committed to handling your information responsibly and in line with applicable data protection standards. If you have questions about anything in this Policy, the contact details in Section 11 are available to you at any time.

2. Information We Collect

We collect personal information in the following categories:

We do not collect sensitive personal information beyond what is required for identity verification and fraud prevention. Where identity documents are submitted for KYC purposes, they are handled with additional security controls and access restrictions.

3. How We Use Your Data

The personal information we collect is used for the following purposes:

• Account creation and management — verifying your identity at registration, maintaining your account records, and enabling secure login via OTP.
• Processing transactions — handling PHP deposits and withdrawal requests through your linked Philippine bank account or e-wallet.
• Platform security and fraud prevention — monitoring for unusual account activity, investigating suspected fraud or abuse, and protecting the integrity of the platform.
• Regulatory and legal compliance — fulfilling identity verification, age verification (21+), and record-keeping obligations as required by applicable law.
• Customer support — responding to your queries, resolving disputes, and processing responsible gaming requests such as self-exclusion or deposit limits.
• Platform improvement — analysing aggregated, anonymised usage data to understand how members interact with the platform and improve the overall experience.
• Communications — sending account notifications, security alerts, and, where you have not opted out, updates about promotions available on the Promotions page.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We do not build profiles for sale to advertisers or data brokers.

4. Sharing Your Information

365win does not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

• Payment processors — to facilitate PHP deposits and withdrawals through Philippine banking and e-wallet channels. These providers receive only the information necessary to complete the transaction.
• Identity verification partners — to carry out KYC checks required for account activation and withdrawal processing. Document data shared with these partners is handled under strict confidentiality agreements.
• Fraud and security providers — to detect and prevent fraudulent account activity, money laundering, and platform abuse.
• Legal and regulatory authorities — where we are required by law, court order, or regulatory obligation to disclose member information. We will notify you where permitted before doing so.
• Platform technology providers — hosting, infrastructure, and analytics providers who process data on our behalf under contractual data processing agreements and are not permitted to use your data for their own purposes.

Any third party that receives personal data from 365win is required to handle it securely and in accordance with this Policy and applicable data protection law. We do not permit third-party service providers to use your data for their own marketing purposes.

5. Data Retention

We retain your personal information for as long as your account is active and for a defined period after account closure, in line with legal and regulatory record-keeping requirements. The specific retention period for each category of data depends on the nature of that information and the legal basis for retaining it.

In practical terms:

• Account and identity records are retained for the duration of your membership and for a minimum period after closure to comply with anti-money laundering and verification obligations.
• Transaction records, including all PHP deposit and withdrawal history, are retained in line with applicable financial record-keeping requirements.
• Support communications are retained for a period sufficient to resolve disputes and for quality assurance purposes.
• Device and technical logs are retained for a shorter period and used primarily for security monitoring and fraud prevention.

When personal data is no longer required and there is no legal basis for continued retention, it is securely deleted or anonymised in a way that prevents re-identification.

6. Security Measures

365win applies technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption on all pages of the platform, protecting data in transit between your device and our servers.
• OTP (one-time password) verification for account registration, login from new devices, and sensitive account actions.
• Access controls restricting internal access to personal data on a need-to-know basis. Staff with access to member data are subject to confidentiality obligations.
• Regular security reviews of platform infrastructure, authentication systems, and data handling processes.

While we implement strong security practices, no online platform can guarantee absolute security against all threats. You play an important role in keeping your account safe — never share your password, account PIN, or OTP codes with anyone, including individuals claiming to be 365win staff. Our support team will never ask for your full password or security code.

If you believe your account has been accessed without your authorisation, contact 365win support immediately using the details in Section 11.

7. Cookies and Tracking

365win uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the site. They help us maintain your session, remember your preferences, and understand how the platform is used at an aggregate level.

The types of cookies used on the platform include:

• Essential cookies — required for the platform to function. These manage your login session and keep you authenticated as you navigate between pages. They cannot be disabled without affecting your ability to use the platform.
• Preference cookies — store your settings and preferences so the platform behaves consistently across sessions.
• Analytics cookies — collect anonymised data about how pages are used, which areas of the platform are most visited, and how members navigate the site. This information helps us improve the experience over time.
• Security cookies — support fraud detection and help identify unusual login activity.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may prevent you from logging in or using certain features of the platform. For more detail on your browser's cookie controls, refer to your browser's help documentation.

8. Your Rights

As a registered member, you have rights over the personal information 365win holds about you. These include:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to correction — if any of your personal information is inaccurate or incomplete, you may request that it be corrected. For account details, you can also update certain information directly through your account settings.
• Right to deletion — in certain circumstances, you may request the deletion of your personal data. Note that some information must be retained to comply with legal obligations, and deletion requests may be declined where this applies.
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances while a dispute or correction request is being resolved.
• Right to object — you may object to the processing of your personal data for direct marketing purposes. To opt out of promotional communications, contact 365win support or adjust your notification preferences in account settings.

To exercise any of these rights, contact the 365win support team using the details in Section 11. We will respond to verified requests within a reasonable period. We may need to confirm your identity before processing a data rights request to protect your information from unauthorised access.

9. Minors

365win is strictly an adult platform. Registration and use of the platform is limited to individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under 21. Age verification is part of the registration and KYC process.

If we become aware that personal data has been collected from a person under the age of 21, we will take steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the platform, please notify us immediately using the contact details in Section 11.

10. Changes to This Policy

365win may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the "Last Updated" date shown on this page and, where appropriate, notify registered members through in-platform messaging or their registered contact details.

We encourage you to review this Policy periodically. Continued use of the platform after an updated Policy has been published constitutes your acceptance of the changes. The current version is always available at https://365win.my/privacy-policy.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the 365win support team. Contact details are available through the platform. For data rights requests, please describe your request clearly so the appropriate team can handle it promptly.

For general questions about the platform, the FAQ page covers the most common topics. For account-specific matters, log in and use the in-platform support channel.